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AI Agents

Where human approval belongs in agent workflows

Autonomy is a spectrum. We map every agent action to a risk tier and place approval gates where reversibility is low.

Classify by reversibility, not by excitement

Drafting a summary is reversible. Sending an external message, changing a financial record or modifying permissions is not. Approval gates are placed on the irreversible actions, which keeps the rest of the workflow fast.

Approval must be cheap for the reviewer

A gate only works if reviewing takes seconds: the proposed action, its inputs, its sources and its blast radius shown together. Anything heavier gets rubber-stamped, which is worse than no gate at all.

Auditability closes the loop

Every agent action — approved, rejected or automatic — is recorded with actor, inputs, tool calls and outcome. That record is what makes an AI workflow defensible to a client, an auditor or a regulator.

This note reflects how OMS IT™ approaches AI system architecture. See the case studies for applied examples, or browse all insights.

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